Returns on merchandise are accepted up to 14 Days after purchase.
Returns are accepted for unopened and resalable merchandise only. There
will be a 20% restocking fee applied on all returns. Shipping is the
responsibility of the buyer. Protecting against shipping damage is also
the responsibility of the buyer. Please ensure that your item is well
packed and that you have purchased shipping insurance for your returned
item. Please contact us prior to returning your item at
email@example.com to obtain detailed return instructions.
Items damaged in transit will be replaced after a properly submitted
courier claim. When a courier damages your item in shipment we must
submit a claim to the courier (UPS or USPS). The courier has the right
to inspect the damaged item as well as the packaging of the damaged
item. So please keep all packaging when your item is damaged in transit.
Please contact us at firstname.lastname@example.org so that we may begin the
courier claim process so that we may send out your replacement item.
Unfortunately, some customers choose to use the Paypal dispute process
in a fraudulent manner. Some customers will dispute legitimate
transactions instead of following our return policies. If those cases,
we will provide proof of delivery to the Paypal and we will ultimately
win the dispute. Once a dispute is submitted, we can no longer help you
in regards to any matters as it relates to our return policies.
Disputes that are lost and that are determined to be legitimate
transactions are turned over to a collection agency as an unpaid debt.
In the event the balance can not be collected, the collection agency
could submit the amount due to all three major credit bureaus, file a
small claims law suit, contact the customer at his or her place of
business, or send notice to the customer's local police department. We
reserve the right to collect any unpaid balances from the fraudulent use
of Paypal's dispute process.